General Advice when using the MCS software:
Do not operate the device using the on-device menu system while it is connected to the MCS. The device will not react to any USB commands and will not send data while the menu is active, and changes made using the on-device menu will not be visible in the MCS software. In some cases the device may become unresponsive to USB commands completely and a restart is needed.
Ensure that you’re using the latest software version in case you encounter any problems. The MCS software is updated regulary and problems may have already been fixed in a newer version.